What happens when something breaks?

Call 913-379-4450

To request maintenance please call the direct Latchel line and follow the instructions to put in your maintenance request.


If you smell gas, see downed power lines or any dangerous threat call 911 first!


We will contact a third-party contractor who will contact you direct to schedule. If you do not hear from or are unable to communicate with our contractor, please call our office at 913-313-8202.

We choose local contractors based on their reputation and our own experience. We do not receive incentives or kick backs from the vendors we choose. If you have a problem with one of our contractors, please let us know right away.

Owner Approval

Most minor repairs and maintenance issues can be resolved quickly. For larger scale repairs such as roof leaks or main drain repair, owner approval and/or bids accepted for the job. We will communicate as the situation changes.

Is it the Tenant's responsibility?

If this problem was caused by improper use, neglect, damage or an accident, it may not be the responsibility of the owner. We can still arrange the repairs, but the tenant will receive the billing.

  • Flip the wall switch near the sink
  • Check to ensure that the lock is engaged
  • Check timer setting to ensure it is aligned properly

Clean food out of the bottom of the dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.

Make sure the power is OFF. Safety First!

Check for blockage in the sink around the blades. Before putting your hands or utensil down the sink, make sure the unit is turned off. Never put these items down the disposal: chicken bones, onion peels, potato skins, rice, and corn husk!

Is the garbage disposal making a humming sound? Run your hand along the bottom of the unit for a small button. Once you find the button, press it to reset the disposal Press reset button (also located on the bottom of the disposal)

Is the garbage disposal humming and not turning. Look for the disposal wrench attached to the disposal use it to turn the bottom of the disposal counter clockwise. Then press the reset button on the bottom of the disposal.

Grind lemon peels and ice to help prevent odors.

Reset the safety switch underneath the bottom of disposal unit in sink cabinet. Turn Power back ON.

Check for kink or disconnect of lift chain from the handle lever which is preventing the
flap to seat properly

If unable to stop toilet run – turn off water to the toilet using the knob behind the toilet
until maintenance is able to access the problem. This will prevent high water bills

Use appropriate liquid drain cleaner from local market.

Use ball or flange plunger

Make sure hair and grease are not disposed in the toilet or sink

Use a plunger with short, quick motions. You may need rubber gloves; it can get messy!

For the sink, pour a pot of boiling water down the drain, pour in ½ cup baking soda. Let it sit for a few minutes. Then pour a mixture of 1 cup white vinegar and 1 cup hot water and let it sit for 5-10 minutes. Flush one more time with a pot of boiling water.

For clogged bathtub and shower drains-pour boiling water down the drain to unclog hair and soap build-up.

Note: if a resident caused a clog then the resident will be accountable for the bill.

Sink, Tub, or Shower Clogged – Remove hair from drain. Try pouring drain cleaner down the drain.

  1. Floss – not bio-degradable
  2. Grease, Oil & Fat – like heart disease, these will decrease the flow of pipes over time
  3. Band-aids – these are plastic and not bio-degradable
  4. Medications – contaminates the water supply
  5. Flushable wipes or baby wipes – Even if they say you can, DON'T!
  6. Paper Towels – these do not break down like toilet paper
  7. Feminine Hygiene Products – including cotton pads and swabs
  8. Cat Litter
  9. Condoms
  10. Hair

If the air filter has not been changed in 30 days, change it. Remember per your lease the filter must be changed a minimum of every 60 days. 95% of all service calls are due to dirty air filters

If the digital thermostat is not working check/change the battery

If you notice ice on the coils at the unit, turn off AC and submit maintenance request

Check thermostat setting – set Fan to “auto”, set system to “Cool”

Check air handler/furnace – you should hear it “rumbling”, if not, check to make sure
it is plugged in and switched on

Check circuit breaker – make sure it is not ‘tripped’

Check to be sure the drain line is not clogged

Check the fan unit outside – is the fan spinning and clear of leaves and branches?

Locate the air-intake grill that holds the filter.

Open grill, remove old filter.

Replace with new one – IMPORTANT: air flow arrow on filter to point in the direction air is traveling (being “sucked” to).

A clean filter will ensure your A/C is running smoothly and keep electric costs to a minimum.

If problem persist, after following suggestions submit a maintenance request

Mold can grow most anywhere that spores land and find moisture and a comfortable temperature.

Mold is typically found indoors at levels that do not affect most healthy individuals.

Almost every home gets some type of mold – the trick is to clean it up before it spreads.

The most visible type is mildew, which begins as tiny black spots. This is the stuff you see in grout lines in your shower, on damp window casings, etc.

Some outlets are known as GFIs located near wet areas of your home. (i.e. kitchen and bathrooms)

When power becomes overloaded they will ‘trip’ (stop working).

Press reset button on them to power back on (usually small button in the center of the outlet plate).

Still not working? Check other GFI outlets in the home and reset. If that does not work, find the breaker panel and check for flipped switches. Flip back to “On” to restore power.

Check appliances. Unplug all of them in the unit. Reset breaker, plug in one appliance at a time to find the faulty appliance.

Contact your power company to inquire if there are power outages in your neighborhood.

Check whether the washing machine taps are turned on at the wall.

Check if appliance at the wall is turned on.

Check if lid is closing properly.

Check if settings knob is pointed directly on the desired settings.

If the machine has stopped halfway through cycle you may have overloaded the machine and caused it to be out of balance. Try redistributing the wash evenly in the drum.

Don’t overload the machine.

ONLY use laundry detergent NEVER use dishwashing detergent.

Dryer can automatically shut down due to overload of lint in the filter Check whether the filter needs to be cleaned out. Remember to always clean the filter out. *Failure to clean the dryer is the leading cause of dryer fires. 2,900 home clothes dryer fires are reported each year and caused deaths, injuries, and millions of dollars in property loss*

 Check the thermostat on the tank and turn down.

Make sure gas service is on. Check the thermostat on the hot water tank. Is the pilot light lit? Check the breaker panel or fuses.

Make sure Gas service is on with the utility provider.

Check the thermostat.

Try changing batteries in the thermostat.

Replace filters.

Furnace covers on correctly?

Is the pilot light lit?

Breaker tripped?

Look for the valve which is located to the LEFT behind your toilet tank

Turn the knob to the RIGHT (clockwise) to close the valve and stop water flow

Turn off water from faucet if possible

Locate water lines below sink which lead to water valves

Turn water valves to the RIGHT (clockwise) to stop the water flow

Collect liquid grease to be recycled

Wipe pans clean with a paper towel

Rinse pans with cold water

Food scraps go in garbage, NOT the garbage disposal

Remove toilet tank lid

Lift up the fill valve (or float ball)

Pull out the water tube

Reach down and turn OFF the water valve (turn valve CLOCKWISE)

Slow water flow from your fridge? Try changing the water filter.

Filter should be changed every 6 months.

Each fridge will have its own unique filter system – you can find details for each in the manual or by searching online.

Locate the filter, twist to the left to remove, twist right to install.

Some may have a push button system.

Reset the filter button to reflect a new filter has been installed.

Check the thermostat to make sure it hasn’t been turned way down by mistake.

Be sure the vents on the back of the freezer compartment aren’t blocked by boxes of ice cream or frozen food packages-the vents have to be clear for cold air to circulate.

Vacuum the coils under or behind the fridge. Clogged coils can cause poor cooling.

Clean the seals around the refrigerator doors to keep cool air from escaping.

Wet burners are usually why a gas stove top will not light.

When cleaning, avoid using too much water that will make the burners wet.

Try to clean using a damp cloth only.

To dry out, turn oven on to 350 degrees for 30 minutes.

Check for sounds of running water, trickling or hissing sounds.

Add 25 drops of food coloring to inside of toilet tank.

Wait 15 minutes… if no dye shows up in toilet bowl, no leak exists.

If dye appears in the bowl, the toilet needs repair. Please call (913) 379-4450

First, realign key so it is in a vertical position (12 o’clock)

Apply light pressure to smaller disc around the key (called a plug)

Pull and remove the key from the lock

Disconnect the smoke detector by twisting counter-clockwise.

Replace the battery with a new one (this will most likely stop the chirping).

If it is still chirping, remove the battery and hold down the test button for 15 seconds to drain any remaining charge.

Insert the new battery and reattach to the wall/ceiling.

If this doesn’t fix the problem, please contact KC Home Rental immediately.

Do Not Remove Detectors. They are required by law.

While low water pressure can be annoying, it is often easily remedied.

Click here to view a guide on ways to troubleshoot this issue.

Condensation is caused by high humidity in your home

Run vent fans in bathrooms when showering to prevent condensation

Turn off vent fans in the kitchen when cooking

In extreme situations you may need to install a dehumidifier in your home

The cost for any maintenance repairs that are deemed to have been caused by your actions or negligence.

Missed scheduled appointment.